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LOST AND NEVER FOUND

Copyright © 2016 STVY GLD

Return Policy

Exchanges or returns for store credit can be granted within 15 days from the date on which the order was received. Notice must be given to order to sales@stvyg---ld.com regarding returns, or any problems or concerns with the merchandise. Returned items must be unused, unwashed, undamaged, and the hang-tags must not have been removed. Please return items in their original packaging, including any plastic wrap. 

Returns attempted after 15 days will not be accepted.

Return for store credit
Once the return has been approved, you will be credited the amount you paid for the returned item(s), including taxes, via store credit (e-gift card for online store purchases). The original shipping charge is not refunded.

 

Exchanges
Once the return has been approved, you will be credited the amount for the returned item(s), including taxes. Exchanges are processed as a new order. All exchanges depend on existing stock.

Customers are responsible for all shipping costs including the sending and return/exchange of the item. We are not accountable for returns that are lost or damaged in the post.

 

Final Sale
Final sale items cannot be returned for exchange or store credit.

Any item(s) purchased at regular price before the start of a sale may not be exchanged for items at sale price. We will not issue a credit for the difference in price on items purchased before the start of a sale. All orders purchased during sales are final, no exchanges or refund.